Last Updated: October 25, 2025
This Privacy Policy applies to the website https://applianceprotechservices.com/ (the “Website”) and the services provided by Appliance Pro Tech Services (hereafter “we,” “us” or “our”). By accessing or using the Website and/or our services, you agree to the terms of this Privacy Policy.

1. Introduction

We respect your privacy and are committed to protecting any personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information when you use our Website and our appliance repair and maintenance services.

2. Information We Collect

We may collect the following types of information:

a) Information you provide voluntarily

• When you fill out a service‐request form, contact form or email us, we may collect your name, email address, phone number, service address, appliance details, and any other information you supply.

• When you make a payment or schedule service, we may collect billing address and payment details (through our payment processor).

• If you subscribe to a newsletter or promotional offers, we may collect your preferences and consent.

b) Automatically collected information

• When you access the Website, we may automatically collect technical data such as your IP address, browser type, device identifier, operating system, pages visited, time and date of access, referring site, and clickstreams.

• We may also use cookies or similar technologies to log your interactions with the Website to improve user experience and analytics.

c) Third-party information

• We may receive information about you from third‐party services (for example, social media platforms, analytics providers) if you choose to interact via those channels.

• For payment transactions, we do not store full payment card data; these are processed via secure third‐party payment processors.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your service requests, schedule and perform appliance repair or maintenance services.

• To process payments and billing, send you invoices, receipts and confirmation.

• To communicate with you (by email, phone or SMS) regarding your appointment, updates, or promotions (subject to your consent where required).

• To personalize your experience on the Website and service offerings.

• To improve our Website, internal operations and customer service through analytics and usage data.

• To comply with legal or regulatory obligations and protect our rights and property.

4. How We Share Your Information

We will not sell your personal information. We may share your information under the following circumstances:

• With service providers, contractors or third‐party vendors engaged by us to help deliver our services (such as payment processors, web hosting, analytics, marketing tools) — these providers are contractually obligated to keep your information secure and use it only for the purposes we permit.

• With our employees, technicians and staff who require access to deliver your requested services (for example, to schedule a visit at your location).

• With law enforcement, regulators or other third parties if required by law, to protect our rights, or in connection with suspected fraud or illegal activity.

• With your consent (for example, if you choose to share information with a partner or refer service to someone else).

5. Cookies & Tracking Technologies

We and our third‐party service providers may use cookies, web beacons, JavaScript and similar technologies to track your activity on our Website and store certain information.
You may disable or block cookies via your browser settings; however, doing so may affect your ability to use certain features of the Website.

6. Data Security

We implement reasonable physical, electronic and procedural safeguards to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise required by law. Once the data is no longer needed, we securely delete or anonymize it.

8. International Transfers

If you are located outside our primary service region, your data may be transferred to, stored and processed in other jurisdictions. By submitting your information you consent to such transfers, where applicable.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, update or delete your personal information.

• Object to or restrict certain processing of your data.

• Withdraw your consent where we rely on consent.

• Receive a copy of your data in a machine‐readable format.

• Opt out of receiving promotional communications (you can unsubscribe via links or by contacting us).

To exercise these rights, please contact us using the details in Section 11 below. We may need to verify your identity before acting on your request.

10. Children’s Privacy

Our Website and services are not directed to children under the age of 16 (or as applicable in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us personal information, please contact us and we will delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top and, where required, provide a notice on the Website. We encourage you to review this page periodically for any changes. Your continued use of the Website after modifications signifies your acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:

Appliance Pro Tech Services
Email: info@applianceprotechservices.com
Phone: +91 9007408880
Address: 57, Rohanda, Madhyamgram, Rajarhat Deara B O, Kolkata 700135